Refund & Cancellation Policy
Last updated: 24 July 2026
We want you to be delighted with every Athreyam purchase. This policy explains when and how cancellations, returns and refunds apply.
Order Cancellation
You may cancel an order before it has been shipped by contacting us with your order details. Once an order has been dispatched, it cannot be cancelled but may be eligible for return.
Returns Eligibility
- Return requests must be raised within 7 days of delivery
- Items must be unused, unopened and in their original packaging
- Proof of purchase (order number or invoice) is required
- For perishable, personal-care and consumable items, returns are accepted only if the product is damaged, defective or incorrect
Non-Returnable Items
- Opened or used wellness and consumable products
- Customised or made-to-order artisan items
- Products marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective or wrong item, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or refund at no additional cost.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 7–10 business days.
Treatment & Service Bookings
Cancellations for treatment or wellness bookings should be made at least 48 hours in advance to be eligible for a refund or rescheduling, subject to our booking terms.
Questions about this policy?
Reach out to the Athreyam team — we're happy to help.